INSUROR
LOOKING OUT FOR THE LONG HAUL
Greensboro
News & Record
September 7, 2003
In an era when banks are buying up independent
insurance agencies at a rapid rate, Senn Dunn has different
plans for its future.
It has strengthened product lines, boosted
revenues and recently taken a more extraordinary step - adding
a cadre of young partners in a bid to groom the next generation
of leadership at the 75-year-old firm.
"We're real big on making sure
the philosophy and the culture never change,'' said Tim Ward,
a senior partner and executive vice president at the Greensboro-based
company.
An emphasis on close relationships with
customers and an astute understanding of their needs have
helped Senn Dunn, previously known as Senn Dunn Marsh &
Roland, build a roster of about 7,000 clients, the majority
of them in the Triad.
The firm brokers agreements between clients
and a wide array of insurance carriers, offering everything
from commercial insurance for businesses to liability insurance
for professionals and lines of insurance for individuals.
Senn Dunn also has expertise in human resources consulting
and a financial services affiliate.
"They're a great outfit,'' said
Tony Schiffman, chairman of Schiffman's, a Greensboro-based
jeweler that is Senn Dunn's oldest client. "They give
you service, which is what you need. They do what you ask.''
Senn Dunn's revenues are on track to hit
more than $10 million this year - a new record for the firm.
That makes it among the largest independent insurance agencies
in the state, according to Independent Insurance Agents of
North Carolina, a professional trade group.
Federal rules that once created barriers
between banks and other institutions were largely dismantled
in 1999 by the Gramm-Leach-Biliey Act. Many banks, including
BB&T and Wachovia, have been aggressively buying insurance
companies since then.
Would-be buyers have taken particular note
of the success at Senn Dunn, which has about 70 employees
and has been adding workers even during a severe economic
downturn.
"We've had offers,'' Ward said.
"We've had very handsome offers.''
Senn Dunn officials decline to name who
the bidders have been and how much they have offered, though
they say proposals have come from large insurance brokers
and banks alike over the past 10 years.
So, to help quell concerns among employees
about the firm's future, Senn Dunn's seven partners made five
of their standout younger colleagues a handsome offer of their
own - the chance to buy stock from senior partners in the
firm.
The move increased the number of partners
in the firm to 12. (The financial terms of the stock purchases
were not disclosed.)
More importantly, the deal helped stabilize
the firm's course by grooming successors who are committed
to preserving the firm's independence and getting them involved
in the firm's long-range planning.
"The word most important for
us is inclusion,'' said Larry Roland, Senn Dunn's chairman.
"It's so important that they understand what our plans
are.''
The firm's newly-minted partners, in their
early to mid-30s, say they buy whole-heartedly into the firm's
passion for independence.
"The really smart folks don't
want to work for corporate America,'' said Randal Taylor,
a senior employee benefits consultant who is one of the new
partners.
Working for a big corporation often means
becoming little more than a replaceable part in a massive
machine, Taylor said. At Senn Dunn, by contrast, employees
have a better chance to control their own future and to leave
a lasting imprint on the firm, he said.
"It's a unique opportunity for
business owners to pass this down,'' said Kenneth Richardson,
a new partner and senior commercial account executive at Senn
Dunn. "You don't have that everywhere.''
That uniqueness makes Richardson want to
stick around for a long time, suggesting that the strategy
for locking up talent is working at Senn Dunn, which also
included Melanie Shaffer, Joe Wheeless and Nicole Winkle in
its new group of younger partners.
In the meantime, the firm has set up a
succession plan intended to remind suitors and employees alike
of its plans for long-term independence.
Roland stepped down as Senn Dunn's president
earlier this year, allowing Gray McCaskill to move up to the
top spot. In 2008, senior vice president Tim Templeton becomes
president, solidifying the firm's top leadership for at least
a decade.
"We all want to see this perpetuated,''
Roland said. "We want to see it handed to the next generation.''
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